Through the Website, email, websites, and other media, GOGO makes accessible various content, including, but not limited to, videos, photographs, images, artwork, graphics, audio clips, comments, data, text, links, software, other material and information, and associated trademarks and copyrightable works (collectively, “Content”). This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of GOGO. You are prohibited from using meta tags or any other hidden text utilizing GOGO’s name, its product names, copyrights or trademarks without the express written consent of GOGO. Customers, FetchFans, visitors to and users of the Website (collectively, “Users”) may have the ability to contribute, add, create, submit, distribute, facilitate the distribution of, collect, post, or otherwise make accessible (“Submit”) Content. “User Submissions” means any Content Submitted by Users. Such User Submissions are further addressed in “User Submitted Intellectual Property,” below.
GOGO may alter, suspend, or discontinue this Website or the Products and Services at any time and for any reason, without notice. The Website may become unavailable due to maintenance or malfunction of equipment or for other reasons. We appreciate your patience while we work through any such issues.
Copyright, Trademarks and Other Intellectual Property. All Content is copyrighted as a collective work under the United States and other copyright laws, and is the property of GOGO or its affiliated companies or their respective licensors. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the Content from different areas of this Website solely for your own non-commercial use, or to place an order on this Website. Any other use, including without limitation the reproduction, distribution, display or transmission of the Content is strictly prohibited, unless authorized in writing by GOGO. You further agree not to change or delete any proprietary notice from the Content you download or print from this Website.
User’s Submissions to this Website. GOGO may offer features through this Website that enable you to post User Submissions on fan pages, product review, survey and product testimonial pages and blogs and similar communication channels (collectively referred to herein as “Channels”). You agree that any User Submissions you transmit to this Website will be treated as non-confidential and non-proprietary, may be made available to the general public, and may be used by GOGO or its affiliated companies without restriction.
GOGO reserves the right, in its sole discretion, to edit any User Submissions and to choose to include or not include such User Submissions in the Channels or otherwise on this Website. The Channels include the opinions, statements and other content of third parties. GOGO is not responsible for screening, monitoring or verifying such content, including such content’s accuracy, reliability or compliance with copyright or other laws. Any opinions, statements or other materials made available by third parties through the Channels or otherwise through this Website are those of such third parties and not of GOGO, and GOGO does not endorse any such opinions, statements or materials. GOGO is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute User Submissions on this Website, this Website is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any such content or activities on this Website. You may not post or otherwise distribute content to this Website which GOGO in its sole discretion determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of GOGO or another party, illegal or otherwise objectionable to GOGO. You may not upload commercial content on this Website or use this Website to solicit others to join or become members of any commercial online service or other organization.
Upon sign up you will be entered to receive emails related product offering, promotions and more. You may opt-out from receiving such emails, by sending a request to custserv@FetchFuel.com or selecting to unsubscribe in such email correspondence.
In connection with the AutoREFUEL program, we will automatically send you the GOGO product that you signed up to receive for your pet. We will charge you for the shipment each period at the time of shipment. BY SIGNING UP FOR AUTOREFUEL YOU AGREE TO PAY FOR THE PRODUCT SHIPPED.
Customer Payments. For your convenience we offer a number of online payment methods, including: Visa, MasterCard, American Express, or Paypal. All payments will be charged at the time shipment. If you are an AutoREFUEL customer, for your convenience and continuous AutoREFUEL benefits, if your payment method reaches its expiration date and you do not edit your credit card information or cancel your account, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your account should you wish to discontinue your AutoREFUEL membership.
Promotional and Coupon Offers. GOGO offers its customers special offers and discount codes to be used in conjunction with this Website. These offers are distributed through various mediums, including signing up on this Website. We encourage our customers to redeem these special offers, but we respectfully ask that you not exploit them. GOGO, at its sole discretion, will determine if all criteria has been met to qualify for stated discount or offer. If you successfully circumvent the software safeguards of this Website in order to receive excess free products or discounts with your order, then we will (at our sole discretion) remove any extraneous freebies or discounts from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. We appreciate your honest actions.
Shipping & Handling. GOGO may charge a fee for shipping and handling at the time of purchase or charge. Estimated shipping dates and arrival times are provided as a convenience and are only estimates. All claims of loss must be provided to GOGO within 30 days of the date of your purchase in order to be eligible for a refund or replacement. Refer to the Product Return and Exchange Policy.
Product Return and Exchange. GOGO products may be returned for an exchange or credit based on the GOGO Return and Exchange Policy. Please contact custserv@FetchFuel.com to initiate the process for a product return or exchange. It is the your responsibility to ensure that the products are returned in good condition and not damaged in transit. Any returned product must be received by GOGO at the address provided in the Return and Exchange Policy. Note that credits related to our AutoREFUEL program are only available up to 30 days past the date of the charge. All refunds are at the sole discretion of GOGO. Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. Any adjustment to your account is at our sole discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.
AutoREFUEL Cancellations. We value all our customer relationships and work hard to make them successful. However, you may cancel your AutoREFUEL subscription service. In order to do so you must login into your account and cancel your service at least 7 days prior to your next shipment. If you cancel prior to such 7 day deadline your service will be cancelled at that time with no additional shipment or charge. All cancellations submitted less than 7 days prior to the next shipment will be applied to the following scheduled shipment and related charge. GOGO reserves the right, in its sole discretion, to cancel any customer account (without notice) for any reason.
Taxes. When applicable local sales tax or VAT may be charged.
International. This Website is controlled and operated by GOGO from its offices in California. Although this Website may be accessible worldwide, GOGO makes no representation that materials on this Website are appropriate or available for use in locations outside the United States, and accessing them from territories where their content is illegal is prohibited. If you choose to access this Website from other locations, you do so at your own risk and you are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this Website is void where prohibited by law. GOGO, in its sole discretion, may restrict the availability of this Website to any person, country or jurisdiction at any time without prior notice.
Disclaimer of Warranties. ALL INFORMATION AND DOCUMENTS PROVIDED ON THIS WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXPECTATION OF PRIVACY, OR NON-INFRINGEMENT OF GOGO’S INTELLECTUAL PROPERTY RIGHTS. WITHOUT LIMITING THE FOREGOING, GOGO MAKES NO WARRANTY THAT (A) THE SERVICES AND MATERIALS OFFERED ON OR THROUGH THIS WEBSITE WILL MEET YOUR REQUIREMENTS, (B) THESE SERVICES AND MATERIALS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THESE SERVICES OR MATERIALS WILL BE EFFECTIVE, ACCURATE, OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION PURCHASED OR OBTAINED BY YOU FROM THIS WEBSITE WILL MEET YOUR EXPECTATIONS OR BE FREE FROM ERRORS, OMISSIONS, DISCREPANCIES, OR DEFECTS.
YOU ARE SOLELY RESPONSIBLE FOR DETERMINING IF THE PRODUCTS ARE SUITABLE FOR USE OR CONSUMPTION BY YOUR PET. WE ARE NOT ABLE TO PROVIDE ANY ASSURANCES REGARDING ALLERGIES.
GOGO EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES MADE BY GOGO WEBSITE USERS ABOUT GOGO OR ITS PRODUCTS, OTHER THAN INFORMATION PROVIDED IN GOGO’S LITERATURE OR ON THIS WEBSITE. GOGO EXPRESSLY PROHIBITS GOGO WEBSITE USERS FROM MAKING ANY SUCH NON-APPROVED REPRESENTATIONS OR WARRANTIES, AND GOGO IS NOT RESPONSIBLE OR LIABLE FOR THE SAME.
Minors. GOGO’s Website and Products and Services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. Individuals under the age of 18 can use this service only in conjunction with and under the supervision of a parent or legal guardian. In this case, the adult is the user and is responsible for any and all activities, including User Submissions and purchases of Products and Services.
Intellectual Property Rights. Unless otherwise noted, all Content contained on this Website is the property of GOGO, its affiliates or licensors, and is protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions and other intellectual property laws. Product names are trademarks or registered trademarks of their respective owners.
Copyright Infringement. In the event that you believe any materials on this Website infringe your copyright, you may request that such items be removed. All requests and/or notices should be made to GOGO at custserv@FetchFuel.com. The request should include the following information: (i) description of the work that is believed to infringe, (ii) description of the location on the Website where this possible infringing material is located, (iii) an acknowledgement that you believe this claim is supported by a “good faith” belief and that this claim is “accurate” in all respects, (iv) an acknowledgement that “under penalty of perjury,” you are the owner or authorized representative of the owner of the copyright materials, (v) your name and contact information, inclusive of mailing address, telephone number and email address, and (vi) signature of the owner or authorized representation of the copyright holder.
Security. This Website may require you to enter an email, login name and password. You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your login name and password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify GOGO immediately of any unauthorized use of your account or password, or any other breach of security. We are not responsible for losses or damage caused by your failure to safeguard your login name and password.
Links to or from Other Websites. Except as otherwise expressly stated by GOGO on this Website, GOGO is not affiliated or associated with operators of any third party websites that link to or are linked from this Website. GOGO expressly disclaims any responsibility for the accuracy, content, or availability of information found on third party websites that link to or are linked from this Website. GOGO cannot ensure your satisfaction with any products or services that are available through any third party site that links to or is linked from this Website because these third party sites are owned and operated by independent entities. GOGO does not endorse any of the products or services, nor has GOGO taken any steps to confirm the accuracy or reliability of any of the information, made available through any third party sites. GOGO makes no representations or warranties as to the security of any information (including without limitation credit card and other personal information) that you may provide or be requested to provide to any third party, whether through such a third party site or otherwise.
YOU AGREE THAT YOUR USE OF THIRD PARTY WEBSITES AND RESOURCES AND ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS, SERVICES, OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH WEBSITES AND RESOURCES IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SUCH WEBSITES AND RESOURCES. GOGO shall have the right, at any time and at its sole discretion, to block links to this Website through technological or other means without prior notice.
GOGO shall be excused from liability for non-delivery or delay in delivery of Products and Services available through this Website arising from any event beyond GOGO’s reasonable control, whether or not foreseeable by GOGO, including but not limited to labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, act of terrorism (actual or threatened), or other causes or events beyond GOGO’s reasonable control, whether or not similar to those which are enumerated above.